“I’ve seen an item in your stores and I don’t see it available online, how do I find the item I saw?”
If you don’t see an item online that was available at one of our stores, please call contact service for further help to locate this item. We have many pictures of our merchandise available that we can send you individually.
“Once my ordered is placed how long before it’s shipped out?”
All of our stock merchandise is shipped out within 2-3 days. Please allow an extra day for sizing ring and bracelet other than our standard sizes. Special orders take approximately 10 business days. Rush orders are available; please contact customer service with your need by date, for verification.
If the rare occasion we are out of stock of an item, our customer service will notify you immediately.
“Am I able to customize my Hawaiian Jewelry with a design or pattern special to me?”
Yes, we do custom designs other than our traditional and modern patterns. Please contact customer service for procedure, limitations, and additional rates.
“What’s your return/exchange policy?”
Merchandise is accepted for credit or exchange if returned in saleable condition within 21 days of purchase date. Qualified returns must include original boxes, warranties, and sales receipt. Applicable shipping charges will be deducted from the credit total. All sales are final on special orders, personalized and/or engraved merchandise.
“What are your shipping rates and coverage areas?”
Domestic
FedEx 2nd Day Air: $15, please allow 3 business days for locations east of Nevada
FedEx Next Day Air: $29, please allow 2 business days for locations east of Nevada
Shipping rates for amounts over $500
FedEx 2nd Day Air: Free, please allow 3 business days for locations east of Nevada
FedEx Next Day Air: $15, please allow 2 business days for locations east of Nevada
USPS (United States Postal Service) shipping will apply for addresses outside FedEx delivery area and P.O. boxes at the same fee rate and delivery time.
International
Registered USPS (United States Postal Service) shipping will apply for addresses outside the 50 states. U.S. territories, APO, FPO, and international addresses will cost $25 regardless of amount.
“Does the black enamel come off?”
The black enamel can come off. We’ve seen many pieces last over 30 years and never have a problem. We’ve also seen pieces with a portion of a letter missing within a few years. The black enamel is very traditional of Hawaiian Jewelry and we do offer a lifetime guarantee on the enameling if it ever wears off. Many of our customers find raised letters or diamond lettering as an option.
“How do I get the correct size for a Hawaiian bangle bracelet?”
Tighten your hand in hand puppet position; by placing you thumb against ridge between you middle finger and rings finger. Take a soft measuring tape and measure the circumference of your hand (knuckles), with that tricky thumb knuckle on the bottom. The measurement should be in inches. Note, most average woman wear a bangle size of “8”.
“Can the Hawaiian rings and bracelets be resized?”
Most of our stock rings have a simple shank in the back that’s easy for any jeweler to resize. Those items that are eternity in design can be costly once the items are completed. We charge $50.00 for this process and additional cost for any gold or material needed (sizing up).
