Contact customer service
Hours of operation are Monday through Friday 8:30am to 5:00pm (Hawaii Standard Time)
Email Us
- E-mail customer service: info@honolulujewelrycompany.com
- Toll Free (888) 889-6986
- Direct (808) 836-6986
Policies
- Warranty Policy
All merchandise has a lifetime warranty against defects in materials or workmanship
- Return Policy
Merchandise is accepted for credit or exchange if returned in saleable condition within 21 days of purchase date. Qualified returns must include original boxes, warranties, and sales receipt. Applicable shipping charges will be deducted from the credit total. All sales are final on special orders, personalized and/or engraved merchandise.
- Payment Policy
We accepts Visa, MasterCard, American Express and Discover card.
If you want to pay by personal check, cashiers check, or money order. You may print your order and mail to:
Honolulu Jewelry Company
Attn: Customer Service
3049 Ualena Street, Suite 815
Honolulu, Hawaii 96819
- Privacy Policy
Honolulu Jewelry Company is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party.
Shipping methods and rates
- Domestic
FedEx 2nd Day Air: $15, please allow 3 business days for locations east of Nevada
FedEx Next Day Air: $29, please allow 2 business days for locations east of Nevada
Shipping rates for amounts over $500
FedEx 2nd Day Air: Free, please allow 3 business days for locations east of Nevada
FedEx Next Day Air: $15, please allow 2 business days for locations east of Nevada
USPS
(United States Postal Service) shipping will apply for addresses outside FedEx delivery area and P.O. boxes at the same fee rate and delivery time.
International
Registered USPS (United States Postal Service) shipping will apply for addresses outside the 50 states. U.S. territories, APO, FPO, and international addresses will cost $25 regardless of amount.
Customer Comments
We receive many compliments about our jewelry and our customer service personnel to our retail stores. Here are a few comments we have received.
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